How to File a Complaint With Princess Cruises
Princess Cruises operates some of the largest ships in the world and one of the industry's most complex booking systems. When things go wrong — especially with MedallionClass technology or shore excursions — knowing the correct escalation path matters.
Princess Cruises Guest Relations Contacts
- Email: support@cruisecomplaintletter.com
- Mailing address: Princess Cruises, Customer Relations, 24305 Town Center Drive, Santa Clarita, CA 91355
- Phone: 1-800-PRINCESS (for general inquiries — formal complaints in writing only)
💡 Princess Cruises is owned by Carnival Corporation. For legal disputes, Princess ticket contracts specify venue in the United States District Court for the Central District of California — not Miami like most other Carnival Corporation brands.
MedallionClass Technology Complaints
Princess's OceanMedallion system — covering app-based services, stateroom access, dining reservations, and onboard purchases — has been a significant source of passenger complaints. If MedallionClass failures affected your dining, entertainment access, or charged your account incorrectly, document each specific failure with dates and times. These are breach-of-advertised-service complaints and are among Princess's most commonly compensated issues.
Princess Plus and Premier Package Issues
Many Princess passengers purchase Plus or Premier packages covering drinks, gratuities, WiFi, and fitness classes. If any package inclusions were unavailable, restricted without notice, or misrepresented, calculate the per-day value of the undelivered inclusions and include this figure as a specific compensation claim.
Captain's Circle Loyalty Members
Princess's Captain's Circle has Gold, Platinum, Elite, and Elite Plus tiers. Elite and Elite Plus members receive priority consideration in the complaints process. Reference your tier and Captain's Circle number at the top of your complaint letter.
What Princess Typically Offers
- Future cruise credits — their standard first offer
- Partial fare refunds for significant voyage disruptions
- Full reimbursement for MedallionClass billing errors
- Reimbursement for shore excursions not delivered as described
Escalation if Princess Does Not Respond
If Princess does not provide a satisfactory response within 30 days, escalate to FMC CADRS at complaints@fmc.gov. Princess operates extensively from US ports including Los Angeles, Fort Lauderdale, and Seattle and is fully subject to FMC oversight. You can also escalate to Carnival Corporation's executive offices — Princess's parent company — if Princess itself is unresponsive.
Is Princess covered under the Passenger Bill of Rights?
Yes. Princess Cruises is a CLIA member and has adopted the Cruise Industry Passenger Bill of Rights in full. All 10 provisions apply to Princess voyages.
What about World Cruise complaints?
Princess operates some of the cruise industry's most popular world cruise itineraries. Complaints from world cruises involving multiple disruptions should document each incident separately with specific dates, ports, and financial impact. A world cruise complaint is among the strongest cases for meaningful compensation given the significant fare investment involved.